Privacy Policy

Last updated: June 2026

Roundwood Solutions Ltd ("we", "us", "our") is committed to protecting your personal data. This privacy policy explains how we collect, use and protect information about you when you use our website or contact us about our services.

Roundwood Solutions Ltd is registered in England and Wales (Company No. 14984592). We are the data controller for the purposes of UK GDPR.

What information we collect

We only collect personal data when you voluntarily provide it to us. This includes:

• Contact form submissions — your name, company name, email address, telephone number, and any details you provide about your site or requirements
• Email and telephone enquiries — any personal data you include when contacting us directly

We do not collect any special category personal data. We do not use automated decision-making or profiling.

How we use your information

We use the information you provide solely to:

• Respond to your enquiry and provide quotations for our services
• Communicate with you about a contract or project if you become a client
• Fulfil any legal or regulatory obligations

We will not use your personal data for marketing without your explicit consent, and we will not share your data with third parties for marketing purposes.

Legal basis for processing

We process your personal data on the following legal bases under UK GDPR:

• Legitimate interests — to respond to your enquiry and assess whether we can provide the service you need
• Contract — to fulfil our obligations where a contract exists between us
• Legal obligation — where processing is required by law

Who we share your data with

We use Formspree to process contact form submissions. Your data is transmitted securely to Formspree's servers and then to our email inbox. Formspree acts as a data processor on our behalf. We do not share your personal data with any other third parties except where required by law.

How long we keep your data

We retain enquiry data for up to 24 months in case you contact us again about the same or a related matter. Data relating to active or completed contracts is retained for 6 years in line with standard business record-keeping requirements. You can request deletion at any time (see Your rights below).

Cookies and analytics

Our website uses Google Tag Manager and Google Analytics to collect anonymous information about how visitors use the site. This data does not identify individuals and is used only to understand site performance and improve our content. You can opt out of Google Analytics tracking using the Google Analytics opt-out browser add-on.

We also use Google Ads conversion tracking to measure the effectiveness of our advertising. This uses cookies to record when a user has visited our site after clicking an ad.

Your rights

Under UK GDPR you have the right to:

• Access the personal data we hold about you
• Request correction of inaccurate data
• Request deletion of your data (subject to legal retention requirements)
• Object to or restrict processing of your data
• Data portability

To exercise any of these rights, please contact us at office@roundwoodsolutions.co.uk. We will respond within one calendar month.

If you are not satisfied with our response, you have the right to lodge a complaint with the Information Commissioner's Office (ICO) at ico.org.uk.

Changes to this policy

We may update this privacy policy from time to time. The date at the top of this page shows when it was last revised. Continued use of our website following any changes constitutes your acceptance of the updated policy.

Contact us

If you have any questions about this privacy policy or how we handle your data, please contact us at:

Roundwood Solutions Ltd
Email: office@roundwoodsolutions.co.uk
Tel: 07545 642021